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Use these features today!
Most of our specimens are analysed with the aid of analysers. Once complete, our Medical Technologists (MT) verify the results immediately to ensure accuracy.
*Unlike hardcopy results delivery, you can view your patients’ results in Plexus no more than 5 minutes after it has been verified by our qualified MT.
Click here to see how Plexus Hub is your fastest route to getting your patient’s results.
From results viewing to trending of your patients’ results, Plexus Hub is our one-stop solution for your laboratory needs.
We understand that each clinic’s practice is unique. Hence, Plexus was developed with functions to provide you with the flexibility to use it as you wish.
You do not need to contact us to order consumables?
Reduce the time spent on ordering consumables. Do it digitally on Plexus Hub!
Can’t find a test in the guidebook?
Find it a hassle writing test orders on a test request form?
You can now order tests digitally on Plexus Hub. Experience a seamless experience, in your all-in-one platform today!
You can help to shorten test turnaround time?
Ordering tests digitally to receive laboratory test results earlier and you will be doing your part to increase patient safety by reducing interpretation errors.
This FAQ provides key information to support you on the transition from Plexus to Plexus Hub. We welcome your feedback on Plexus Hub through our feedback form: https://linktr.ee/plexushub.
General Information
What is Plexus Hub and why are we transitioning to it?
Plexus is our existing clinic-facing platform for e-ordering lab tests, standalone requests and consumables, and viewing results.
Plexus Hub is an enhanced version of E-Plexus, designed to:
When will the transition to Plexus Hub take place?
The cutover to Plexus Hub is scheduled on 31 December 2025. After this date, the current E-Plexus system will remain available in a limited capacity during the Plexus Hub stabilisation period, hence all new requests must be done in Plexus Hub.
Access and Login
Must Plexus Hub be whitelisted on my network?
Yes. Please work with your internal network/IT team to whitelist Plexus Hub, as only your network administrators are authorised to update internal security rules and whitelists.
How do I access Plexus Hub?
Plexus Hub can be accessed at: http://plexushub.sg you are encouraged to bookmark this URL for quick access.
Will my login credentials change?
Your username will remain the same. For existing E-Plexus users, log in to E-Plexus to retrieve your first-time password for Plexus Hub. For new Plexus Hub users, your first-time password will be sent to your registered email address.
Training and Support
Will there be training for Plexus Hub?
Yes. Clinics may book the following sessions from 5 December 2025, Friday:
Details on schedules and registration will be shared separately.
Who can I contact for help during and after the transition?
For further enquiries, clinics may reach out to us through these channels:
Data Migration
Will data from the old E-Plexus system be moved to Plexus Hub?
Yes. All critical data such as patient demographics, advance orders, test codes and customised profiles, are migrated to Plexus Hub to support continuity of operations.
What will happen to the old E-Plexus system after the transition?
After Plexus Hub go live, our E-Plexus system will be placed in read only mode for an estimated stabilisation period of 3 months (1 January 2026 to 31 March 2026 ) so you can still access historical records. It will then be decommissioned.
Key Changes and New Features
What are the most significant changes I should be aware of?
E-Plexus features remain to ensure operational continuity. Plexus Hub introduces dashboards for quick insights on critical results and live order status updates upon login. It improves operational efficiency with enhanced keyword search for lab tests, standardised reporting and supports operational flexibility by enabling partial delivery of consumables. Detailed memos and user guides will be provided to clearly explain these updates.
Have questions? Download our Plexus Hub user guide here.
If you have any enquiries, feedback or if you require technical support on Plexus Hub, please feel free to reach out to us via:
Use these features today!
Most of our specimens are analysed with the aid of analysers. Once complete, our Medical Technologists (MT) verify the results immediately to ensure accuracy.
*Unlike hardcopy results delivery, you can view your patients’ results in Plexus no more than 5 minutes after it has been verified by our qualified MT.
Click here to see how Plexus Hub is your fastest route to getting your patient’s results.
From results viewing to trending of your patients’ results, Plexus Hub is our one-stop solution for your laboratory needs.
We understand that each clinic’s practice is unique. Hence, Plexus was developed with functions to provide you with the flexibility to use it as you wish.
You do not need to contact us to order consumables?
Reduce the time spent on ordering consumables. Do it digitally on Plexus Hub!
Can’t find a test in the guidebook?
Find it a hassle writing test orders on a test request form?
You can now order tests digitally on Plexus Hub. Experience a seamless experience, in your all-in-one platform today!
You can help to shorten test turnaround time?
Ordering tests digitally to receive laboratory test results earlier and you will be doing your part to increase patient safety by reducing interpretation errors.
This FAQ provides key information to support you on the transition from Plexus to Plexus Hub. We welcome your feedback on Plexus Hub through our feedback form: https://linktr.ee/plexushub.
General Information
What is Plexus Hub and why are we transitioning to it?
Plexus is our existing clinic-facing platform for e-ordering lab tests, standalone requests and consumables, and viewing results.
Plexus Hub is an enhanced version of E-Plexus, designed to:
When will the transition to Plexus Hub take place?
The cutover to Plexus Hub is scheduled on 31 December 2025. After this date, the current E-Plexus system will remain available in a limited capacity during the Plexus Hub stabilisation period, hence all new requests must be done in Plexus Hub.
Access and Login
Must Plexus Hub be whitelisted on my network?
Yes. Please work with your internal network/IT team to whitelist Plexus Hub, as only your network administrators are authorised to update internal security rules and whitelists.
How do I access Plexus Hub?
Plexus Hub can be accessed at: http://plexushub.sg you are encouraged to bookmark this URL for quick access.
Will my login credentials change?
Your username will remain the same. For existing E-Plexus users, log in to E-Plexus to retrieve your first-time password for Plexus Hub. For new Plexus Hub users, your first-time password will be sent to your registered email address.
Training and Support
Will there be training for Plexus Hub?
Yes. Clinics may book the following sessions from 5 December 2025, Friday:
Details on schedules and registration will be shared separately.
Who can I contact for help during and after the transition?
For further enquiries, clinics may reach out to us through these channels:
Data Migration
Will data from the old E-Plexus system be moved to Plexus Hub?
Yes. All critical data such as patient demographics, advance orders, test codes and customised profiles, are migrated to Plexus Hub to support continuity of operations.
What will happen to the old E-Plexus system after the transition?
After Plexus Hub go live, our E-Plexus system will be placed in read only mode for an estimated stabilisation period of 3 months (1 January 2026 to 31 March 2026 ) so you can still access historical records. It will then be decommissioned.
Key Changes and New Features
What are the most significant changes I should be aware of?
E-Plexus features remain to ensure operational continuity. Plexus Hub introduces dashboards for quick insights on critical results and live order status updates upon login. It improves operational efficiency with enhanced keyword search for lab tests, standardised reporting and supports operational flexibility by enabling partial delivery of consumables. Detailed memos and user guides will be provided to clearly explain these updates.
Have questions? Download our Plexus Hub user guide here.
If you have any enquiries, feedback or if you require technical support on Plexus Hub, please feel free to reach out to us via:
